We are looking for a friendly, organised and people-oriented Client Care Assistant to join our team in the beautiful North Yorkshire city of Ripon. Bishopton Vets is a busy, well-equipped RCVS Hospital and ISFM Cat Friendly Accredited Practice. Our veterinary team includes RCVS Advanced Practitioners in surgery, medicine and small animal practice and we have a visiting ophthalmologist, dermatologist, cardiologist, ultrasonographer and MRI scanner.
This is a full-time position working within a team rota, five days a week. The successful candidate will be required to join the weekend rota which currently rotates at 1:7 weekends. Flexibility for some weekend work on Saturdays and Sundays is essential. The role is based at the Ripon surgery, but you will be trained and supported in working at branches if required.
The successful candidate will enjoy working with people, be a great communicator, demonstrate empathy and compassion and have great organisational skills. In return, you will receive full training in the veterinary environment and the opportunity to develop your existing customer service skills.
Typical duties include:
- meeting and greeting clients
- booking appointments and procedures
- supporting the consulting vets
- receiving and dispensing medication orders
- handling client enquiries through all channels (in person, telephone, email)
- maintaining the waiting area
- infection control duties
- other administrative tasks as required
Applicants should be able to demonstrate customer service experience. You will need to be comfortable in a fast-paced environment and have the ability to adapt to changing circumstances. Accurate IT literacy is desirable.
If you are a team player who has the motivation and commitment to make a difference then please send your CV and covering letter FAO: Kelly Shaw, Bishopton Veterinary Group LLP, Mill Farm, Studley Road, Ripon, North Yorkshire, HG4 2QR or email firstname.lastname@example.org.
The closing date for applications is 21st November 2021.